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Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
– Facebook:
– Google:
– Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

  1. About this statement

CYBERMART GROUP LIMITED has developed this privacy statement because we understand that it is important for you to understand how we collect, store, use and share your personal information.

By entering any of our stores, using our website, mobile site, application, platform, store Wi-Fi or services, participating in our database , promotions or MarketClub Membership program, or interacting with our Customer Engagement Center, you acknowledge that your personal information will be processed as described in this statement. If you are applying for a position with us, your personal information will be processed in accordance with our Candidate Privacy Statement.

By placing an order to purchase products from a third-party seller through our Site, App and Platform, you understand that personal information required to fulfill your order will be disclosed to the third-party seller and that the third-party seller’s terms and privacy policies will also apply.

Personal information

In this statement, “ personal information ” has the same meaning as in the Privacy Act 2020 ( the “ Privacy Act ” ). Generally, this includes any information that can be used to identify you personally. This may include (but is not limited to) your name, age, gender, address, contact details (including telephone number and email address), your image, your biometric data and financial information, including your payment information. If the information we collect personally identifies you , or you can reasonably be identified from it (for example, if we combine seemingly anonymous data with other personal information we hold about you), that information will be treated as personal information.

Changes to Privacy Statement

We may change this privacy statement from time to time. An updated version of this statement will be posted on our website. If we make any material changes, we will provide you with reasonable notice via the CYBERMART GROUP LIMITED website, App and / or email . By continuing to cooperate with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this Statement.

  1. What personal information do we collect ?

We collect your personal information when

you : Purchase products or services from us in the store

We collect :

  • Video footage or still images of the video surveillance system operating in our store (wherever you see the video surveillance system and / or a sign notifying you that ” CCTV is operating ” or similar, including within the store and in our parking lots) .
  • The license plate number of the vehicle you used to visit our store (if the store uses an Automatic Number Plate Recognition (ANPR) system) .
  • Details of the products (including clothing and footwear sizes) and services you purchase from or are interested in .
  • Payment information and tokenized card data to facilitate payment for goods and / or services .
  • If you have purchased or plan to purchase goods and / or services that you need to obtain at a later time (for example, from another store location), or if you have purchased additional warranty or support, we may collect your name, email address , contact details number and mailing or street address) .
  • If you visit our store WiFi , we collect your name, email address, marketing opt-in preferences, device identifier, device operating system and your web browser settings.

When purchasing products or services from us online

we collect :

  • Details of the products (including clothing and footwear sizes) and services you purchase from us .
  • Details of products you haven’t purchased yet but are interested in .
  • Information required to deliver these products and services and respond to your inquiries, including your name, email address, contact number, postal or street address, delivery instructions and recipient details. For in-home services, we may also collect information about your availability and details needed to provide the service (such as the products being installed) .
  • Details of your store preferences for completing your click and collect order
  • Payment information and tokenized card data to facilitate payment for goods and / or services .

By visiting, browsing and engaging on our websites, applications and communication platforms
we collect :

  • The content you access includes the products, services and information you search for and browse .
  • Whether you have opened, read or acted on emails or other communications we send you .
  • (IP) address used to connect your computer or device to the Internet , your login information, screen settings and data on device settings such as mouse pointing and scrolling settings, web browser type and version, and time zone settings and operating system information .
  • We also collect information about your use or visit, including statistics about website page visits, page response times, the duration of individual page views, page interaction information (such as scrolling, clicks and mouse-overs), and the access paths you take to and from on our websites, applications and communication platforms (including date and time) .
  • When you submit a product review, we collect your nickname, email address, and any information you provide, including your opinion of the product you are reviewing .

By interacting with us via live chat on our website

we collect :

  • Your name and email address, and the content of the message .

By interacting with us through any of our affiliate programs or those of our third-party partners
we collect :

  • Information about your engagement (for example, whether you have opened, read or participated in emails or other communications we sent you, or redeemed offers made available to you) .

Contact our customer service representatives in person (including collections and returns)

We collect :

  • Your name and contact information (for example, your email address and / or contact telephone number) .
  • Information about why you contacted our customer service representatives (for example, information related to a return or a complaint about service) .
  • Information you provide to us through customer surveys .

Contacting our customer service representative by phone or email
we collect :

  • Your name, contact number and subject of the call (which may be recorded) .
  • The email address and any contact information you provide, as well as the content of the email .
  • Information you provide to us through customer surveys .

To complete an application for a product or service
we collect :

  • Your name, email address, contact number and physical address .
  • In some cases (such as when you apply for credit-related services), we may also collect your age or date of birth, your occupation, occupation, identification (such as a driver’s license number), and credit history, reports and financial information) .

By entering a promotion we host or facilitate
we collect :

  • Your name, email address, contact number and postal and / or street address .
  • Any information you provide as part of your entry requirements (for example, receipt or online order number and answers to entry questions) .

If we cannot collect personal information

If you choose not to provide us with the personal information described in this statement :

  • We may not be able to provide you with the products or services you request to the same standard or at all
  • We may not be able to provide you with information about products or services you may want, including information about discounts, promotions or special promotions
  • We may not be able to customize our content, website and communications to your preferences .
  1. biscuit

” cookie” is a small text file that is placed on a device when it browses a website, enabling the website host to store information about the device’s use of the website. We use cookies and similar technologies (such as pixels) to :

  • Recognize your computer or device and greet you each time you visit our website without asking you to register or log in
  • Track the products or services you view so that we can send you, either directly or through third parties, information and advertising about those products or services or other similar or related products or services within the group that we think may be of interest to you
  • Measure traffic patterns, determine which areas of our website have been visited, and measure overall transaction patterns
  • Study user habits so we can improve our products and services
  • To operate our website efficiently and with a high level of functionality
  • To measure the effectiveness of our marketing campaigns
  • Understand your preferences so that we can show you online content and advertising that is relevant to you
  • Measure the number of advertising referrals we receive from other websites
  • Generate data about web traffic and customer web activity through our website or application

Although we use cookies to improve our customers’ online experience, if you do not wish to allow cookies , you can choose to disable cookies in your browser settings (applies to all websites). Please note that disabling cookies may affect your online experience.

  1. Why do we collect personal information ?

Our primary purpose in collecting information about you is to enable us to conduct our business activities and provide the best possible customer service.

We collect, hold and use your personal information to :

  • To provide you with products and services
  • Provide you with information or suggestions about existing and new products and services
  • Manage product or service warranties or guarantees, including product or safety recalls
  • To communicate with you and process your requests, including interacting with you via social media
  • Manage and enhance our products and services
  • To provide, operate and manage our membership programs and those of our third party partners to you
  • Personalize and tailor your experience with us and other businesses within CYBERMART GROUP LIMITED , and tailor how we market our products and services to you based on your purchase history and shopping preferences
  • Provide you with access to secure areas of our websites and applications
  • To provide you with notifications about customer experience updates
  • We run competitions or promotions ourselves or on behalf of selected third parties
  • Verify your identity and / or enable you to create and use a payment identity (e.g. by using a digital wallet )
  • To third parties if you authorize us to do so
  • Analyze and generate insights into our group business
  • To perform business processing functions for our website or business operations, our administrative, marketing, promotional, planning, product / service development, quality control and research purposes or the purposes of our contractors or external service providers
  • sets of customer derived information for business purposes
  • Investigate whether we have reason to suspect a breach of any of our terms and conditions or any suspected illegal activity
  • Help prevent fraud and illegal activity
  • Link your previous actions on our website or store to historical data that we collect but cannot identify you. For example, tokenized payment card data and device identification data
  • Carry out activities otherwise required or permitted by any law (including the Privacy Act)

    . Your personal information will not be shared or sold except as described in this statement or as required or permitted by any law (including the Privacy Act). , rent or disclose.

  1. use personal information for marketing and Marketclub

We use personal information to provide you with information or suggestions about our existing and new products and services or other businesses of CYBERMART GROUP LIMITED . We may combine and analyze a range of personal information we hold about you in order to provide a more personalized shopping experience and / or provide more targeted advertising based on your preferences.
We also use and disclose personal information to conduct promotional activities on our own behalf and on behalf of selected third parties (for example, if you participate in a joint promotion we run with a third party, we may share your personal information with that third party). for promotional purposes).

We do not collect usage data or target advertising based on the following market categories :

  • Political Views
  • Membership of political associations
  • religious belief or affiliation
  • philosophical beliefs
  • union membership
  • sexual preferences or practices
  • Criminal record
  • Health information

Third-party advertisers may purchase anonymous information from us to enable them to target advertisements on our network and third-party websites to specific types of users of our network.

We will not provide any personal information to advertisers or any other third parties without your express consent or in accordance with this statement . However, we reserve the right to compile, make available and sell aggregated and anonymized data sets of information from our customers to third parties for their own business purposes, provided that the data contained in these data sets does not specifically identify you or any other individual.  Although we take all reasonable steps to ensure that these data sets do not identify any individual, including requiring recipients to comply with all applicable laws in relation to their use of any data set , we cannot guarantee that third parties will not attempt to combine the data contained therein. These data sets, together with other information held by third parties about an individual, may be used in an attempt to identify the individual.

If you receive a communication from us that you believe has not been sent to you in accordance with this statement or has violated any law, please contact us by email: .

6. Mobile Notifications

If you are using one of our mobile applications and have notifications turned on, you agree to receive notifications from us even if the mobile application is not running. You can configure your notification preferences in the app’s settings .


  1. Who do we share your personal information with?


    We may share your personal information among various businesses within CYBERMART GROUP LIMITED :

  • For the operation of our website and business
  • For the purpose of providing, operating and administering our membership program (e.g. MarketClub ) Purpose
  • For the specific purpose of fulfilling your request
  • To provide you with products and services
  • Conduct customer analytics and insights to better understand our collective customer base, tailor marketing materials and campaigns, conduct and execute remarketing across our retail brands and paid media platforms, and develop aggregated and anonymized customer data sets to supply and / or sold to third parties
  • As permitted by the Privacy Act
  • As otherwise detailed in this statement

Service Providers, Suppliers and Related Third Parties
When we engage third parties to provide services for us or on our behalf, we may provide some of your personal information to these third parties if necessary to perform those services, and only to the extent necessary. perform these services within. Examples of such third party providers may include, but are not limited to :

  • Service providers such as web hosting providers, IT system administrators, mail carriers, couriers, payment processors, photography analysts, data entry service providers, electronic network administrators, debt collectors and professional consultants such as accountants, Lawyers, business advisors and consultants
  • Software providers, such as customer relationship management and accounting software
  • Vendors, business partners or joint venture entities or partners that we engage or work with to perform certain services or functions on our behalf
  • Sponsors or promoters of any competitions in which you enter or which are run or promoted by us
  • Specific third parties whom you authorize to receive information held by us

We may also disclose your personal information to manufacturers or suppliers of products or services for product warranty or warranty fulfillment purposes, to facilitate product repairs, or where the manufacturer or supplier advises that they need to contact us regarding any quality-related issues. The security of the products or services you contact or purchase.

When we transfer personal information outside CYBERMART GROUP LIMITED , we will contractually require the third party to take reasonable measures to protect your information from unauthorized use or disclosure in accordance with the requirements of the Privacy Act . In some cases, these third party service providers may be located overseas, for example we store personal information on secure servers located in Australia.


In addition to the above, we may also disclose personal information :

  • Third-party sellers so that they can fulfill orders you place through our Platform ;
  • To other local retailers when we reasonably believe it is necessary to protect our employees, customers or property or to assist other businesses in doing the same ;
  • When permitted by the Privacy Act or required by law to comply with law and law enforcement (including government agencies with statutory enforcement responsibilities and / or your internet service provider or network administrator) ;
  • Facilitate court proceedings ;
  • Enforce or apply our terms and conditions ;
  • to protect our or your rights, property or safety and the rights, property and safety of our users or others and we reasonably believe disclosure is necessary ;
  • Government agencies with statutory responsibilities may request data from us, including the Police, Revenue and the Department for Business, Innovation and Employment .
    Disclosure of personal information outside New Zealand

    If we disclose personal information to a third party outside New Zealand for any of the above purposes , and that third party uses personal information for its own purposes, we will ensure that the third party is subject to privacy laws similar to the Privacy Act, or is required to protect personal information in a manner that provides similar safeguards to those under the Privacy Act.

  • 9. Protection and retention of personal information We take reasonable steps to protect the personal information we hold from misuse, loss or unauthorized access or modification.

    Where our stores operate CCTV systems, they ensure that CCTV footage is only accessible to staff who have a legitimate purpose for viewing and using CCTV footage.

    We only retain your personal information for as long as we need it and destroy information that is no longer needed in a secure manner. CCTV footage is automatically deleted on a regular basis but in some cases it may be retained for a longer period where necessary in order to investigate an incident or assist the police in investigating a crime.

    If you suspect that your personal information has been misused, lost or accessed without authorization, please inform us immediately.

    10. Right to access or correct your personal information

    You may request access to any personal information we hold about you at any time by contacting us by email .

    Your request will be processed in accordance with the Privacy Act.

    If you make an access request, we will ask you to verify your identity. In some circumstances, we may not be able to grant you access to the personal information we hold. For example, if granting access would interfere with another person’s privacy, or would breach legal professional privilege . If this happens, in most cases we will provide you with written reasons for the refusal.

    We may charge a reasonable fee to provide you with your personal information or to provide you with a copy of that information.

    If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, you can ask us to amend it. We will consider if the information needs to be corrected and will not charge any fee for the correction. If we do not agree that there are grounds for the amendment, then we will add a note to the personal information indicating that you do not agree. Registered users of our websites and applications can access and update their user details online. We ask that you keep your information as up-to-date as possible so that we have the most accurate and up-to-date information.

    11. Complaints about a breach of privacy
    If you believe that we have breached this Statement or the Privacy Act, or you have any questions or concerns about this Statement, please contact us using the contact information below and provide the details of the incident so that we can Investigate it.

    We have formal procedures for investigating and dealing with complaints. Once the Privacy Officer receives a complaint, the Privacy Officer will begin an investigation with the relevant business unit. Investigators will work to determine the nature of any violations and how they occurred.

    If necessary, we may contact you for further instructions during this process. If a breach is discovered, the Privacy Officer will escalate the matter to management so processes can be corrected to help prevent further breaches. We will also contact you with the results of our investigation. We will endeavor to resolve all investigations within a reasonable time.

    We will keep your request or complaint confidential.

Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

The Site is not intended for individuals under the age of 18.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at